Terms of Service

Agreement

These Terms of Service ("Terms") apply to your use of archstonewater.com and to your communications with Archstone Water LLC ("Archstone Water," "we," "us") by phone, text, chat, or email. By using our website or contacting us, you agree to these Terms.

What we do

Archstone Water sells residential water treatment systems, including water softeners, whole home filters, and drinking water systems, to homeowners in California. We provide free phone consultations and recommendations based on publicly available water quality reports and the information you share with us.

Installation is performed by independent licensed plumbing professionals that Archstone Water schedules and coordinates. Your system, installation, and payment terms are set out in the sales and installation agreement you sign.

Recommendations and pricing

Our recommendations are general guidance based on published water data and what you tell us. They are not a laboratory water test. Website content, including system descriptions, is for general information and may change without notice.

Orders and payment

An order is confirmed when you sign our sales and installation agreement. Payment is due after installation is complete, as described in that agreement. The agreement you sign controls your purchase, including scheduling, cancellation, and warranty terms.

Warranties

Equipment is covered by the manufacturer's warranty, and we handle warranty claims with the manufacturer for you. Installation is guaranteed as described in your sales and installation agreement.

Text messaging program

If you opt in through the chat widget on our Text Us page, Archstone Water may send you text messages related to your inquiry, including responses to your questions, consultation and installation scheduling, recommendations, order and delivery updates, maintenance reminders, and occasional offers.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to stop receiving messages. You will receive one confirmation message and no further texts unless you opt in again.
• Reply HELP for help, or contact us at (626) 247-4367 or hello@archstonewater.com.
• Consent to receive text messages is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.

For how we handle your information, including that we do not share mobile opt-in data with third parties for marketing, see our Privacy Policy.

Use of the website

You agree not to misuse the website, submit false information, or attempt to interfere with its operation. All content on this website belongs to Archstone Water LLC or its licensors.

Limitation of liability

To the extent permitted by law, Archstone Water is not liable for indirect, incidental, or consequential damages arising from your use of the website or our recommendations. Nothing in these Terms limits any rights you have under California consumer protection law.

Governing law

These Terms are governed by the laws of the State of California.

Changes

We may update these Terms from time to time. The current version will always be posted on this page with its effective date.

Contact us

Archstone Water LLC
3250 Andrita St, Apt 1
Los Angeles, CA 90065
Email: hello@archstonewater.com
Phone: (626) 247-4367