Quick answers about our systems, how installation works, and what to expect.
Will someone come to my house to sell me something?
No. Everything happens by phone, text or email. The only person who comes to your home is the licensed plumbing professional who installs your system, on the date we schedule together.
Who installs the system?
We handle it. Archstone Water brings your system and schedules an experienced, licensed plumbing professional to install it. You deal with one company, and you pay once, after it's installed and working.
How do you know what my water needs without testing it?
Every city water utility publishes an annual water quality report with hardness and disinfectant levels. We review the report for your address and combine it with what you notice at home to recommend the right system and size.
What's the difference between a softener and a filter?
A softener removes the hardness minerals that leave scale and spots. A whole home filter reduces chlorine and chloramine taste and smell. Many local homes want both, which is why we offer the Complete Home System.
Do I need a drinking water system too?
Only if you want the best tasting drinking water at your kitchen sink, or you're tired of buying bottled water. It's an optional add-on that can be installed at the same time as your main system.
Can you help if my water comes from a mutual water company?
Yes. We work with homes on Pasadena Water and Power, California American Water in San Marino, and the mutual water companies serving Altadena. We'll look up the report for your provider.
What maintenance is involved?
Softeners need salt about every month or two, and your first 2 bags are included. The whole home filter has no cartridges to change, and the carbon lasts for years. The drinking water system needs new filters about once a year. We'll remind you when anything is due.