LEGAL
Privacy Policy
Effective October 11, 2026
Who we are
This policy explains how Archstone Water LLC ("Archstone Water," "we," "us") collects, uses, and protects information when you visit archstonewater.com or contact us by phone, text, chat, or email. Archstone Water sells residential water treatment systems in California. Installation is performed by independent licensed plumbing professionals scheduled by Archstone Water.
Information we collect
Information you give us. When you fill out a form, use our chat widget, call, text, or email us, we may collect:
- Your name, phone number, and email address
- Your home address and city, and whether you own the home or it is part of an HOA
- The system you're interested in and anything you tell us about your water or home
- Order and payment details if you buy a system (card payments are handled by our payment processor, and we do not store full card numbers)
Information collected automatically. Like most websites, our site and hosting provider may collect basic technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. We may use cookies or similar tools to keep the site working and to understand how it's used.
How we use your information
- To respond to your request and schedule your free consultation
- To recommend a system and provide your agreement and price
- To process, deliver, and schedule installation of your order
- To send setup help, reminders (like filter changes or salt), and check-ins
- To handle warranty questions with the manufacturer
- To improve our website and service, and to meet legal and tax obligations
How we share your information
We do not sell your personal information. We only share it as needed to serve you:
- Service providers that help us run the business, such as our website host, customer management and messaging software, payment processor, and shipping companies. They may use your information only to provide services to us.
- Installers. To schedule and complete your installation, we share your name, contact details, address, and system details with the independent plumbing professional who installs your system.
- Manufacturers, when needed to register a product or handle a warranty claim.
- Legal reasons, if required by law or to protect our rights, or as part of a sale or transfer of our business.
Text messaging
If you opt in to text messages through the chat widget on our Text Us page, we may send text messages about your inquiry, consultation, order, delivery, installation, follow-up reminders, and occasional offers.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help, or contact us using the details below.
- Consent to receive texts is not a condition of purchase.
See our Terms of Service for the full text messaging program terms.
How long we keep information
We keep your information for as long as needed to provide our service, support your system, and meet legal, tax, and accounting requirements. After that, we delete it or keep it in a form that no longer identifies you.
How we protect information
We use reasonable safeguards to protect your information. No method of sending or storing data online is completely secure, so we can't guarantee absolute security.
Your choices
- You can ask us to show you, correct, or delete the personal information we have about you by contacting us below.
- You can opt out of texts by replying STOP, and out of emails by using the unsubscribe link or contacting us.
- California residents: We do not share personal information with third parties for their own direct marketing purposes.
Do Not Track
Some browsers offer a "Do Not Track" setting. Because there is no common standard for how to respond to these signals, our site does not currently respond to them.
Children
Our website and services are meant for adults and homeowners. We do not knowingly collect personal information from children under 16.
Links to other sites
Our site may link to other websites, such as manufacturers. Their privacy practices are their own, and we encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version on this page and update the effective date at the top.
Contact us
Archstone Water LLC
3250 Andrita St, Apt 1
Los Angeles, CA 90065
Email: hello@archstonewater.com
Phone: (626) 247-4367